sComm Support

sComm offers several types of support. Access the FAQs below for quick information, and if you don’t find what you’re looking for, send us an email by completing the fields to the right. Join our UbiDuo User Forum to meet a community of people who have experienced 100% communication equality – zero bluffing, zero frustration, and zero Communiphobia.

Frequently Asked Questions

How does the UbiDuo benefit the user?

The UbiDuo provides 100% communication equality between people who are deaf, hard of hearing, and hearing, with zero bluffing, zero frustration, and zero Communiphobia. The UbiDuo is available 24/7/365, even when interpreters are not.

Do English skills matter?

No, English skills do not matter. What matters is the freedom to exchange thoughts and share ideas and information in your own words.  If one makes posts on Facebook, uses a cell phone to send text messages to family and friends, uses e-mail to correspond with others, or watches a captioned TV show or movie, then that person’s English is good enough to carry on a conversation with the UbiDuo.

Who Uses the UbiDuo?

The UbiDuo is used across the U.S and around the world. From teachers to students, workers to bosses, patients to doctors and nurses, people from all walks of life in all types of industries use the UbiDuo to communicate freely.

The UbiDuo is most often used by deaf, hard of hearing and hearing people to communicate with each other, but it has also been used by intubated hospital patients who are unable to speak and persons who have communication disorders.

Who buys the UbiDuo?

The UbiDuo is purchased by a variety of clients, including businesses, doctors, lawyers, financial consultants, hospitals, government agencies, schools and churches.  In short, many organizations that employ deaf or hard of hearing persons or offer services to them will find the UbiDuo to be an invaluable tool.

Does the UbiDuo replace an interpreter?

No, the UbiDuo does not replace an interpreter; rather, it fills the communication void when an interpreter is not available.  In any given month, many of our users have told us that an interpreter is only available during a small portion of time.  Due to a shortage of qualified interpreters, schedule conflicts or cost, it is not feasible to expect that an interpreter will be available each and every time one is desired.  In contrast, the UbiDuo is available 24 hours a day and can readily be employed to fill a variety of communication gaps.

Most importantly, the UbiDuo is a communication device that empowers the deaf and the hearing person to interact with each other one-on-one with 100% Communication Equality.

What's the difference between the UbiDuo & writing notes back & forth?

Writing notes is slow. It takes time, and when one person is writing, the other is left hanging, loses focus and can easily lose track of what he wanted to say. The UbiDuo provides simultaneous real-time communication. You don’t have to wait for the other person to finish typing before you can say what’s on your mind, just as you would in a real conversation. And with the split screen, you can see your side of the conversation AND your partner’s.  The UbiDuo is a neutral conduit through which two persons can easily, quickly and seamlessly express themselves to each other.

How is the UbiDuo different from instant messaging (IM)?

The UbiDuo is a portable stand-alone communication device with two halves that can be carried anywhere at any time.  There is no need to look for another computer, tablet or cell phone for your chat partner to use.

IM does not provide the same real-time conversation experience as the UbiDuo. With IM, a person has to type a line of text and then hit Enter to send it to the other party.  IM is not much different from writing notes back and forth, except that networked computers are used instead of paper and pen.

The UbiDuo enables simultaneous real-time conversation.  At the moment a key is pressed, it is immediately transmitted to the other half for display.  There is no need to press Enter, and each partner can type and read at the same time.  Also, there is no need to be connected to a network in order to use the UbiDuo, since it has its own built-in wireless network.

How many people can use the UbiDuo at the same time?

A single UbiDuo unit is composed of two halves, which provides a two-way chat capability.  The halves of another unit can be connected to those of the first unit in order to provide three-way or four-way chat capability.

Does the UbiDuo need internet or wi-fi access?

No. The UbiDuo communicates on its own secured wireless frequency.

What is the difference between a wireless UbiDuo and a wired UbiDuo?

The wired UbiDuo is connected by a cable which is used to transmit the conversation from one half to the other.  In order to meet security requirements, it does not have any wireless capability.

The wireless UbiDuo does not use a wired connection.

What is the wireless range?

The UbiDuo set can communicate with each other at range of up to 300 feet.

How long is the wired cable?

The interface cable that connects the two UbiDuo halves is 10 feet long.

What is FIPS?

FIPS (Federal Information Processing Standards) are a set of standards that describe document processing, encryption algorithms and other information technology standards for use within non-military government agencies and by government contractors and vendors who work with the agencies.

Is the UbiDuo password enabled for security?

Yes, you may establish a password on the UbiDuo for additional security.

Does the UbiDuo have a security lock for a surface?

Yes, each half of the UbiDuo is equipped with a Kensington lock for added security.

What does the UbiDuo weigh?

The UbiDuo weighs four pounds; each half weighs two pounds.

What is the UbiOS?

The UbiOS is the new UbiDuo’s operating system.  It controls the interaction between the user and the hardware, and provides all the features that allow the UbiDuo to be customized to each user’s preferences.

Can you change the text font size and color?

Yes, the text font can be adjusted from 12 points to 72 points, and its color can also be adjusted to your preference.

Can you change the background color of the split screen?

Yes. The background on the split-screen display can be customized to your preference. This is especially helpful for people who have visual difficulties.

Does the UbiDuo print?

The UbiDuo can load saved conversations onto a flash drive via the standard USB port.  If the flash drive is then connected to a computer, it can be used to print those conversations.

Does the UbiDuo save conversations?

Yes, up to 100 MB of space is available to save conversations on the UbiDuo.  However, conversations are not saved automatically - the user must explicitly instruct the UbiDuo to save a conversation.

Can the Save feature be disabled?

Yes, the Save feature can be disabled for additional security.

What is the standard USB port for?

The standard USB port is used to attach a flash drive so that saved conversations can be copied onto it. This feature can also be disabled for additional security.

What is the HDMI port for?

The HDMI port can be used to connect the UbiDuo to a TV or projector. This enables a conversation to be displayed on a larger screen, such as when someone acts as a note-taker and transcribes what’s being said in a group event for the benefit of multiple persons.

What is the micro USB port for?

The micro USB port is used to connect the power cable for charging the UbiDuo’s batteries. It also provides a connection for the wired UbiDuo to use for transmitting the conversation between the two halves.

How long is the battery life?

The UbiDuo battery can last up to 8 hours.

How do I find the serial number?

The serial number is behind the split-screen display panel.  Look for it on a barcoded label.

How long is the UbiDuo warranty?

The UbiDuo warranty is for one year and includes free software updates.