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Frequently Asked Questions - FAQ

Who buys the UbiDuo?

The UbiDuo can be used anywhere at home, in the office, at businesses and agencies where deaf, hard of hearing and hearing customers, co-workers, employers, or clients need to communicate and a sign language interpreter is not available immediately.

Does it need internet or wi-fi access?

No. The UbiDuo communicates on its own secured wireless frequency.

Is the UbiDuo a TTY/TDD?

The UbiDuo is not designed to be a TTY/TDD, but it can be connected to a telephone jack to communicate with another UbiDuo.

What is the wireless range?

The UbiDuo set can communicate with each other at range of up to 500 feet.

Is the UbiDuo portable?

Yes. The UbiDuo weighs 6 lbs. Its patented hinge technology allows both half units to lock together, and it has built-in handle.

How many people can use it at once?

The UbiDuo can be used between two, three, or four people. The UbiDuo is sold in a set of two halves.

How is the UbiDuo different from IM or e-mail?

The patented split-screen allows each person to type and read text at the same time. You do not need to wait for the other person to finish typing before you respond. Both can type and read live in real-time, letter by letter. The UbiDuo is a stand alone communication device that can be carried anywhere anytime.

Can you change the display font?

Yes. The font size is adjustable between 12 to 24 points to meet individual user preferences.

Does it have reverse background?

Yes. The split-screen display can be toggled to show white text on dark solid background.

Does it print?

No. The UbiDuo can, however, be connected to a PC to allow the chat log to be transferred and then printed.

How do I get a replacement battery?

If you are experiencing a problem, we suggest you contact our Technical Support department, listed on the right, to troubleshoot before determining if your unit needs a new battery.

ORDER BATTERY

How do I find the serial number?

The serial number is a label showing a barcode behind the split-screen display panel.

How long is the UbiDuo warranty?

The UbiDuo warranty is for 1 year, including software updates.

Contact sComm

Voice

866-505-7008 (toll free) 816-350-7008 (Kansas City)

Fax

816-737-1790

Ubi4Tel/TTY

866-505-7001 (toll free) 816-350-7001 (Kansas City)

Videophone

816-527-8339 (Sorenson) Any videophone can use vp.scommonline.com as an IP address

Instant Messaging

AIM: UbiDuo
MSN: UbiDuo@hotmail.com
Yahoo: UbiDuo
GTalk: UbiDuo@gmail.com

E-Mail

support@scomm.com

Employment

jobs@scomm.com

Job Openings

Free Webinars

sComm offers free webinars, held at intervals throughout the year, to explore features and benefits of the UbiDuo, how it impacts the lives of people across the country, and give you opportunity to ask questions.

Upcoming Webinar

Face to Face Communication with the UbiDuo (Captioning Provided) August 18, 3:00 - 4:00pm Central We will discuss how this amazing tool can be used in various settings such as work or school, and, more importantly, in daily living. Participants will learn what the UbiDuo is, how it can be used, and about the lives it has helped change. A Q&A session will be held at the conclusion of the Webinar. PLEASE NOTE: This webinar will begin at 4:00pm Eastern, 3:00pm Central, 2:00pm Mountain and 1:00pm Pacific. Please email jnorthcraft@scomm.com 48 hours before the start of the webinar if you require captioning. Webinar registration

View Previous Webinars

Attention Deaf, Hard of Hearing or Hearing:

sComm is now offering one-on-one personalize training via appointment for anyone wishing to learn more about the UbiDuo. We have both deaf and hearing sales staff members that can create a customized program deliverable via webinar, telephone, or videophone. If interested, please contact sComm at info@scomm.com, 816-350-7008 or 816-527-8339 videophone. We look forward to working with you.